Customer conversations are up. Headcount isn't. Now what?

Customer support typically breaks down at scale because conversation volumes grow faster than team capacity. Tickets pile up across email, chat, and messaging apps, context gets lost between channels, and response quality becomes inconsistent. Levit8 CX solves this by automating repetitive interactions, preserving full conversation context across every channel, and giving your team a unified view of every customer — so you can scale without burning out your support team or compromising quality.

Customer support typically breaks down at scale because conversation volumes grow faster than team capacity. Tickets pile up across email, chat, and messaging apps, context gets lost between channels, and response quality becomes inconsistent. Levit8 CX solves this by automating repetitive interactions, preserving full conversation context across every channel, and giving your team a unified view of every customer — so you can scale without burning out your support team or compromising quality.

Traditional helpdesks manage and route tickets. Chatbots deflect simple queries. Levit8 CX goes beyond both by combining AI-led conversation handling, workflow automation across your internal systems, and deep integrations with your existing tools — across email, chat, and voice. The result is fewer open tickets, faster resolutions, and better customer experiences — not just better ticket management. It's an omnichannel CX platform built to resolve conversations, not just track them.

Most teams have email, chat, CRM, and internal tools that don't communicate well with each other. Agents end up switching tabs, losing context, and asking customers to repeat themselves. Levit8 CX integrates with Gmail, Outlook, WhatsApp, Facebook Messenger, CRMs, and your internal systems to create a single unified view of every customer conversation — from first enquiry to post-sales — so your team always has the full picture without leaving the platform.

Levit8 CX uses AI to understand customer intent, generate context-aware response drafts, trigger automated workflows, and pull live data from your internal systems — all in real time. Responses are powered by your own knowledge base, FAQs, SOPs, and policies rather than generic scripts, which means every interaction reflects your business accurately. For queries that require human judgment, the AI escalates automatically with full conversation context already attached.

This is one of the most common concerns teams raise — and a valid one. Poor automation fails customers when responses lack context or empathy. Levit8 CX is built to avoid this by using AI to assist rather than replace human interaction. AI handles the high-volume, repetitive side of CX while humans manage the conversations that require empathy, nuance, and relationship. Customers get fast responses when speed matters and human connection when it counts.

Unlike traditional CX platforms that charge per seat regardless of output, Levit8 CX pricing is based on usage and outcomes — meaning you pay for the value delivered, not the number of licences. This makes it significantly more cost-effective as conversation volumes grow, since you're not linearly scaling software costs alongside headcount. Specific pricing is tailored to your team's volume, channels, and configuration — the demo is the best place to get a clear picture for your situation.

Customer conversation data is sensitive and we treat it accordingly. Levit8 CX is built with data privacy and security as a core requirement, not an afterthought — including secure data handling across all integrated channels, controlled access, and compliance-conscious architecture. Specific security documentation, data residency options, and compliance details are available on request and covered in detail during the evaluation process.

Levit8 CX is a fully omnichannel platform covering email, chat, and voice. Voice support includes AI-assisted call handling, intent recognition, automated routing, and seamless escalation to human agents with full context preserved. For teams managing inbound calls alongside digital channels, voice is fully integrated into the same unified platform — not bolted on as a separate tool.

Yes. Levit8 CX is built with fast-growing teams across Asia in mind, where WhatsApp is a primary customer communication channel alongside email and web chat. The platform supports multi-channel, multi-region operations with flexible automation logic, localisation-friendly workflows, and integrations across the channels your customers already use — without forcing you into rigid enterprise configurations.

Most teams start automating real customer conversations within days of going live. Onboarding involves connecting your existing inboxes, channels, and internal tools — no long migrations or rip-and-replace required. The process is guided, and your configuration is built around your actual workflows from day one rather than a generic template. The demo walk-through gives you a clear picture of what the first 30 days looks like for a team like yours.

The demo is a working session, not a sales pitch. You'll see Levit8 CX handling real conversation scenarios relevant to your business — across the channels you use and the workflows you care about. We'll cover how AI and human collaboration works in practice, how integrations connect to your existing stack, and what deployment looks like for a team at your stage. Come with your real challenges — that's where the demo is most useful.

Yes. Levit8 CX analyses conversations and feedback at scale — identifying recurring issues, sentiment trends, and friction points across your customer base. Rather than sitting in a dashboard, these insights are designed to inform real operational and product decisions. CX data becomes a strategic input, not just a reporting metric.