How a Leading GBS in Manila Built a Consistent Talent Pipeline with Levit8 AI’s Outbound Voice Automation

How a Leading GBS in Manila Built a Consistent Talent Pipeline with Levit8 AI’s Outbound Voice Automation

About the Company

Our customer is the Global Business Services (GBS) arm of a Fortune 500 U.S.-based enterprise, located in Manila. With over 2,000 employees supporting global operations, the GBS plays a critical role in delivering technology, customer service, and sales support functions across regions.

A team of 15 in-house recruiters manages 40+ open job roles each month, hiring across a wide range of functions—from software engineers to B2B sales and customer service professionals.

The Challenge: Manual Bottlenecks and a Leaky Funnel

High-volume hiring meant that the recruitment team had to process hundreds of applicants every month—but their process wasn’t keeping up.

• Recruiters spent over 5 hours daily manually reviewing resumes, conducting phone pre-screens, and coordinating interviews.
• Phone-based screenings and scheduling were time-intensive, often requiring multiple follow-ups.
• The team faced dropout rates exceeding 20%, due to delays, poor coordination, and lack of consistent candidate follow-through.
• Hiring managers frequently interviewed candidates who were underqualified, due to inconsistent screening.

These inefficiencies slowed down the hiring cycle, drained recruiter bandwidth, and weakened the talent pipeline.

The Solution: Outbound Voice AI that Works While You Focus on Higher Value Work

In January 2025, the GBS adopted Levit8 AI’s Voice Automation Platform to eliminate repetitive tasks and build a faster, smarter, and more consistent hiring funnel.

Here’s how Levit8 AI changed the game:

Voice AI initiates outbound calls to candidates based on application triggers, conducting pre-screening using questions provided by recruiters—fully automated, fully scalable.

• As soon as a candidate applies, Voice AI calls them on their mobile phone, running a fully autonomous pre-screen using job-specific, recruiter-defined questions.
• Qualified candidates are automatically scheduled for in-person or live virtual interviews with hiring managers—no back-and-forth needed.
• Recruiters and hiring managers receive AI-generated scorecards, call transcripts, and recordings—ensuring alignment before interviews even begin.
• Levit8 AI’s automated reminders and follow-ups significantly reduce no-shows and late cancellations.

What once required hours of effort is now completed within minutes—working round-the-clock in a day, with autonomous phone calls and emails.

The Results: A Pipeline That Fills Itself

The impact was rapid and significant:

• 60% reduction in time spent on daily phone screening and interview coordination (from 4+ hours to just 1.8 per recruiter)
• Dropout rate reduced from 20% to 10%, thanks to consistent communication and automated reminders
• Recruiters now focus on higher-value tasks like sourcing and onboarding, instead of repetitive admin work
• Hiring managers are better prepared and more confident, using structured AI insights to assess fit before interviews

Why It Matters: Always-On Talent Engagement, Without the Manual Work

Levit8 AI didn’t just automate a step—it reimagined how recruitment teams engage with talent. With always-on outbound calling and intelligent pre-screening, this GBS now:

• Maintains a full pipeline of qualified, engaged candidates
• Cuts hiring cycle delays caused by scheduling backlogs and manual screening
• Makes faster, more informed hiring decisions backed by structured AI insights
• Allows recruiters to scale output—without increasing team size

Your Pipeline Can Run Like This, Too

If you're struggling to keep up with candidate volume, facing interview no-shows, or simply spending too much time on pre-screening…

Levit8 AI can take it off your plate.

Book a discovery call https://tinyurl.com/riafromlevit8 to see how our Voice AI platform runs outbound mobile phone calls and candidate screening—so your recruiters can focus on what matters most.

Let automation keep your pipeline full.
Let your team focus on hiring, not chasing.